Speak To A Sleep Expert  (929) 255 5296 

 

Visit Our Showroom

2067 Coney Island Ave, Brooklyn, NY 11223

3718 Nostrand Ave, Brooklyn, NY 11223

Monday-Saturday 10am-7pm  Sunday 11am-6pm Eastern Time

Customer Service

SERVICE REQUEST CLICK HERE comfort exchange form https://www.sleep-mart.com/contacts

Shipping & Delivery
For Shipping and Delivery we use only white glove service. It means that every mattress and bedroom would be delivered and installed in your house or apartment up to second floor. If your apartment or room where you want to put new bedroom or mattress in is higher than 2 floor and your house or building does not have an elevator, or elevator is not avaliable at the moment of delivery, eachl floor is subject to additional $25 charge per floor.
We have some of the most professional and courteous delivery personnelin the furniture industry. Our regular delivery time is 7-12 business days since the day of purchase.
Scheduling : Our scheduling and routing is completed using the most efficient methods avaliable. This reduces the delivery cost.
          *We will Call you The day before your delivery to notify you and confirm the time slot that we scheduled for you.
          *Delivery times are selected and scheduled to include the total route for the delivery date, therefore we cannot give you a specific delivery time.
          *We select and provide you with an estimated 3-hour delivery time window.
          *If you need to know a more exact time, please ask for our "Call Ahead Service". We will then call you when our truck is at the stop prior to yours.
Delivery cancellations:
          *Please understand that deliveries are prepared and loadedonto our truck 48 Hours before your delivery date.
          *If you should need to cancel or reschedule your delivery, you need to notify us 48 hours before your scheduled delivery date and time.
          *If 48-hour advance notice is not provided, you will be charged a rescheduling fee of 5% from total of your order.
          *Call 1 908 354 8700 If you need assistance or have any questions. 
Privacy & Security
How we use collected information

Sleep Mart may collect and use Users personal information for the following purposes:
  • - To process payments
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To send periodic emails
    We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Returns & Replacements
             We honor all manufactury warranties on your mattress.
Most mattreses have 5, 10, 25 years warranty. You can find warranty for your mattress from description place above each mattress.
Your mattress will be inspected by our representative and determine the exchange. You will receive full refund if you cancel your mattress anytime before
delivery date is agreed for you.
     Cancelation of the mattress day before delivery is subject to $80 cancelation fee.
     Cancelation of the delivery on the day of the delivery is subject to $129 cancelation fee.